Effective Date: 19 August 2026
Last Updated: 19 August 2026
Popping Event Hire (“Popping”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Popping Event Hire collects, uses, stores and protects personal information when you visit our website, request a quotation, make a booking, hire our event furniture or equipment, communicate with us, or otherwise interact with our business.
Popping Event Hire provides event furniture and equipment hire services to event organisers, market organisers, businesses, shopping centres and other customers.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Popping Event Hire is an event furniture and equipment hire business operating in South Africa.
Our contact details are:
Popping Event Hire
Website: poppingeventhire.co.za
Email: hello@popping.co.za
Phone: +27 81 576 8933
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. What Personal Information We Collect
Depending on how you interact with Popping, we may collect the following information:
Personal and contact information
- Full name
- Company or organisation name
- Email address
- Telephone or mobile number
- Physical, delivery or event address
- Billing and invoicing information
Booking and event information
- Event name and type
- Event date and time
- Event location
- Equipment and furniture requested
- Quantity of items hired
- Delivery and collection requirements
- Setup requirements
- Special instructions or other information relevant to your booking
Payment information
Where applicable, we may collect information necessary to process payments, invoices, deposits and refunds.
Where payment is processed through a third-party payment provider, that provider may process your payment information in accordance with its own privacy policy and terms.
We do not intend to collect unnecessary payment card information directly through our website.
Communications
We may keep records of communications you have with us, including emails, WhatsApp messages, telephone enquiries, quotation requests, booking enquiries and customer service communications.
Website and technical information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interactions
- Referring website
- Date and time of visits
We may use cookies and similar technologies to improve website functionality, understand website usage and support marketing activities.
3. How We Collect Personal Information
We may collect personal information when you:
- Visit our website
- Complete a contact or enquiry form
- Request a quotation
- Make a booking
- Hire equipment from us
- Make a payment
- Contact us by email, telephone or WhatsApp
- Subscribe to marketing communications
- Interact with us on social media
- Provide information to us in connection with an event
- Communicate with our team regarding an existing or potential booking
We may also receive information from third parties where this is necessary to provide our services or where permitted by law.
4. Why We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries
- Prepare quotations
- Process and manage bookings
- Provide event furniture and equipment
- Arrange deliveries and collections
- Coordinate event setup requirements
- Process payments and invoices
- Manage deposits and refunds
- Communicate with you about your booking
- Provide customer support
- Maintain business and financial records
- Improve our products and services
- Understand how customers use our website
- Prevent fraud, misuse or other unlawful activity
- Comply with applicable legal and regulatory obligations
- Send marketing communications where permitted by law and where required, with your consent
- Protect our legitimate business interests and enforce our agreements
We will not use your personal information for purposes that are incompatible with the purposes for which it was originally collected, unless permitted or required by applicable law.
5. Direct Marketing
From time to time, Popping may send information about our services, special offers, new products, event equipment and other business updates.
Where required by applicable law, we will obtain your consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
You may continue to receive essential service communications relating to an existing quotation, booking, payment, delivery or other transaction even if you have opted out of marketing communications.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
- Payment service providers
- Delivery and logistics providers
- Equipment transport or setup partners
- Technology and website service providers
- Accounting and professional service providers
- Marketing and communications service providers
- Hosting and cloud-storage providers
- Legal or regulatory authorities where required by law
Where we use third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security measures are in place.
7. Information About Other People
If you provide us with personal information relating to another person, such as an event contact, employee, colleague or representative, you confirm that you are authorised to provide that information and that the person has been informed, where required, about how their information will be used.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website. They can help us remember preferences, understand website traffic and improve the user experience.
We may use:
- Essential cookies required for website functionality
- Analytics cookies to understand website usage
- Marketing or advertising cookies where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
9. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Theft
- Unauthorised access
- Unauthorised disclosure
- Unauthorised alteration
- Accidental destruction
- Other unlawful processing
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping passwords and account information confidential.
10. Retention of Personal Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services
- Managing customer relationships
- Maintaining financial and business records
- Resolving disputes
- Enforcing agreements
- Complying with legal and regulatory obligations
The length of time we retain information will depend on the nature of the information and the purpose for which it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.
11. Your Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Object to certain forms of processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint regarding the processing of your personal information
To exercise any of these rights, please contact us using the details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
12. POPIA
Popping is committed to processing personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.
We aim to process personal information lawfully, reasonably and transparently and only to the extent necessary for legitimate business purposes or other lawful purposes.
Where required by POPIA, we will take appropriate steps to ensure that personal information is protected and that individuals are able to exercise their rights in relation to their information.
13. Information About Children
Our services are primarily intended for businesses, organisations and adults arranging events.
We do not knowingly collect personal information from children where such collection would be unlawful.
If you believe that a child has provided us with personal information without appropriate consent or authorisation, please contact us so that we can take appropriate action.
14. Third-Party Websites
Our website or communications may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
15. International Transfers
Some of our technology, hosting, payment, communication or other service providers may process information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy laws and that appropriate safeguards are in place.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The updated version will be published on our website with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
17. Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You may also have the right to lodge a complaint with the South African Information Regulator.
Information Regulator (South Africa)
Website: https://inforegulator.org.za/
The Information Regulator is responsible for monitoring and enforcing compliance with South Africa’s data protection laws.
18. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how we process your personal information, please contact:
Popping Event Hire
Email: hello@popping.co.za
Phone: +27 81 576 8933
Website: poppingeventhire.co.za
We will endeavour to respond to privacy-related enquiries within a reasonable period.
Popping Event Hire
Making event setup easier.